Job Description
Are you a dedicated professional looking for a weekend opportunity that offers premium pay and stability?
Apex Systems is currently hiring a Weekend Shift Technical Support Specialist for a top-tier client in Omaha, Nebraska. We are looking for a reliable individual who thrives in a fast-paced environment and is ready to ensure seamless technical operations while the rest of the team enjoys their downtime.
This is a unique opportunity to join a high-growth organization where weekend shifts are valued and rewarded. You will be the critical link in our support chain, ensuring our clients receive world-class service 24/7.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Monitor system performance and respond to critical alerts during the weekend shift.
- Manage and resolve incoming support tickets within established Service Level Agreements (SLAs).
- Conduct routine system maintenance, patching, and security updates.
- Document technical issues and resolutions in the knowledge base for the weekday team.
- Collaborate with cross-functional teams to improve overall system stability.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent technical certification.
- Minimum of 2 years of experience in IT support, help desk, or technical operations.
- Must be available to work Friday, Saturday, and Sunday. Shift hours: 6:00 PM - 2:00 AM.
- Strong knowledge of Windows Server, Active Directory, and basic networking concepts.
- Exceptional problem-solving skills and the ability to communicate complex technical concepts clearly.
- Ability to work independently with minimal supervision.