Job Description
Are you a problem-solver looking for a flexible schedule? Nexus Tech Solutions is seeking a highly skilled Technical Support Specialist to join our elite team. In this role, you will manage weekend shifts, ensuring our clients receive top-tier technical assistance when they need it most.
As a key member of our support team, you will provide remote and on-site troubleshooting for a diverse range of hardware and software issues. We value dedication, technical proficiency, and the ability to work independently during off-peak hours.
Why Choose Us?
- Flexible Schedule: Enjoy a predictable weekend work-life balance.
- Competitive Pay: $45,000 - $60,000 annual salary.
- Modern Environment: Work with cutting-edge technology and a supportive team.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools during weekend shifts.
- Diagnose and resolve complex hardware and software issues efficiently.
- Document all troubleshooting steps and resolutions in the CRM system.
- Collaborate with the internal engineering team to escalate critical issues.
- Maintain a high level of customer satisfaction and professionalism.
- Perform routine system maintenance and updates on company devices.
Qualifications
- Associate degree in Information Technology or equivalent technical experience required.
- 1-3 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows, macOS, and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Flexibility to work weekends (Saturday and Sunday) on a rotating schedule.