Job Description
Are you a technical problem-solver looking for the perfect work-life balance? Apex Digital Solutions is currently seeking a dedicated IT Support Specialist for our weekend shift team in Portland, Oregon. We offer competitive weekly pay, flexible scheduling, and a dynamic environment where your technical skills make a real impact.
As part of our support team, you will ensure our clients and employees have uninterrupted access to critical systems. If you thrive in an independent environment and enjoy helping others solve complex technical issues, this is the opportunity for you.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network connectivity issues via phone and remote desktop tools.
- Perform routine maintenance, including software updates, security patching, and hardware troubleshooting on laptops and workstations.
- Diagnose and resolve complex technical problems, escalating critical issues to the Senior Engineering team promptly.
- Maintain accurate, up-to-date documentation of all support tickets and resolutions within the CRM system.
- Assist with the setup and configuration of new employee workstations during weekend onboarding sessions.
- Monitor system performance and proactively identify potential issues to prevent weekend downtime.
- Adhere to all company IT policies, security protocols, and compliance standards.
Qualifications
- High school diploma or GED; Associate degree in Computer Science, IT, or related field preferred.
- 1-3 years of experience in technical support, help desk, or IT operations.
- Strong working knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, VPN) and basic router/switch configuration.
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly.
- Proven ability to work independently and manage time effectively during weekend shifts.
- Must be available to work every weekend (Saturday and Sunday).