Job Description
We are seeking a highly motivated and detail-oriented Weekend Shift IT Support Specialist to join our elite technical team in New York, NY. This is a fantastic opportunity for a tech-savvy professional to secure a stable, high-paying role with a modern company that values weekend productivity and operational excellence. If you have a passion for solving complex technical puzzles and ensuring system uptime, we invite you to apply.
Our weekend operations are critical to maintaining our infrastructure. As a member of our team, you will be responsible for providing top-tier support to internal stakeholders while working a structured weekend schedule. We offer a competitive compensation package and a collaborative work environment.
Responsibilities
- Provide Tier 2 technical troubleshooting and support for hardware, software, and network issues.
- Perform essential system maintenance, patch management, and security updates during the weekend shift.
- Monitor server performance and respond immediately to critical alerts or outages.
- Assist in the setup, configuration, and repair of laptops, printers, and peripherals.
- Maintain accurate documentation of all technical tickets and incident reports.
- Collaborate with the Weekday Engineering team to ensure seamless continuity of operations.
- Conduct regular security audits and compliance checks on weekend schedules.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of professional IT support experience.
- Strong proficiency in Windows Server and desktop operating systems.
- Familiarity with Active Directory, VPNs, and cloud-based management tools.
- Excellent diagnostic skills and the ability to troubleshoot complex hardware and software conflicts.
- Reliable attendance and availability to work weekends (Saturday and Sunday).
- Strong written and verbal communication skills.