Job Description
Are you a detail-oriented professional looking for a stable career with the flexibility of weekend shifts? Apex Innovations is seeking a dedicated Technical Support Specialist to join our dynamic team in Jacksonville, Pennsylvania.
In this pivotal Full-Time role, you will be responsible for ensuring the seamless operation of our technical infrastructure during critical weekend hours. We offer a competitive salary, comprehensive health benefits, and a collaborative work environment that values your expertise.
Why Join Us?
- Flexible Scheduling: Enjoy a stable Monday-Friday schedule with the benefit of full-time weekend coverage.
- Competitive Pay: Earn a salary ranging from $45,000 to $55,000 depending on experience.
- Growth Opportunities: Clear pathways for career advancement within our IT department.
Ready to advance your career? Apply today!
Responsibilities
- Provide expert technical support and troubleshooting for hardware, software, and network issues during weekend operations.
- Monitor system performance, logs, and alerts to ensure 99.9% uptime and identify potential vulnerabilities.
- Perform routine maintenance tasks, including software updates, patching, and hardware upgrades.
- Collaborate with the on-site team to resolve escalated support tickets and implement long-term solutions.
- Document technical procedures and maintain accurate records of all incidents and resolutions.
- Assist in the training and onboarding of junior staff members during off-peak hours.
- Ensure strict adherence to company security protocols and data privacy standards.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).
- 1-2 years of professional experience in technical support, help desk, or IT operations.
- Strong working knowledge of Windows Server, Active Directory, and networking fundamentals.
- Excellent problem-solving skills with the ability to diagnose complex technical issues quickly.
- Outstanding written and verbal communication skills to interact with diverse stakeholders.
- Must be legally authorized to work in the United States.
- Must be available to work weekends (Saturday and Sunday) consistently.