Job Description
Are you looking for a local, part-time opportunity that fits your weekend schedule? Apex Systems is currently hiring a Weekend Support Specialist in Philadelphia, PA. We offer an immediate start date, competitive pay, and a dynamic work environment.
As a key member of our technical support team, you will ensure our clients receive top-tier service during critical weekend hours. This role is perfect for students, retirees, or professionals seeking a work-life balance without sacrificing career growth.
Responsibilities
- Provide comprehensive technical support and troubleshooting for end-users via phone and email.
- Maintain and troubleshoot hardware and software systems to ensure seamless operations.
- Document all support tickets and resolutions in our CRM system accurately.
- Collaborate with the on-site team to escalate complex issues and share knowledge.
- Conduct regular system checks and performance monitoring during weekend shifts.
- Assist in the setup and configuration of new workstations and peripherals.
- Ensure a clean, organized, and safe workspace for all team members.
Qualifications
- High School Diploma or equivalent required; Associate degree in IT or related field preferred.
- Proven experience in customer service or technical support is a plus.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic networking concepts.
- Reliable transportation and local availability in the Philadelphia area.