Job Description
Are you seeking a flexible, high-impact role that fits your weekend schedule? Apex Systems is looking for a dedicated Weekend IT Support Specialist to join our growing team in San Francisco. In this part-time position, you will be the face of technical excellence for our clients, ensuring seamless operations during peak weekend hours.
We pride ourselves on a modern, fast-paced environment where your skills will directly contribute to business continuity. Whether you are a student looking for experience or a professional seeking work-life balance, this is your opportunity to join a top-tier staffing agency.
Why Join Us?
- Flexible Schedule: Enjoy a consistent weekend routine.
- Competitive Pay: Earn between $28.00 - $35.00 per hour.
- Growth Opportunities: Potential for full-time conversion and career advancement.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone and email.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Perform regular system maintenance and security patching on weekend shifts.
- Manage and prioritize incoming IT help desk tickets with a focus on customer satisfaction.
- Assist in the deployment of new workstations and peripherals as needed.
- Document all technical issues and resolutions in the ticketing system.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Familiarity with networking concepts (LAN, Wi-Fi, VPN) is a plus.
- Strong problem-solving skills and the ability to explain complex technical concepts clearly.
- Must be available to work weekends (Saturday and/or Sunday) on a recurring basis.
- Excellent communication skills and a professional demeanor.