Job Description
We are seeking a highly motivated and reliable individual to join our dynamic team as a Weekend Part-Time IT Support Specialist. If you thrive in a fast-paced environment and want a schedule that works with your life, this is the perfect opportunity for you. We offer an immediate start for the right candidate with a competitive hourly rate and a supportive team culture.
Our Long Beach location is looking for passionate tech enthusiasts to help us maintain our high standards of service. You will play a crucial role in ensuring our systems run smoothly over the weekend, allowing our team to focus on innovation and growth.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware and software issues via phone, email, and in-person.
- Manage and maintain the inventory of IT equipment and peripherals.
- Assist in the deployment and setup of new workstations and devices for incoming staff.
- Monitor system performance and escalate critical issues to senior IT personnel promptly.
- Document all technical support tickets and resolutions in our ticketing system.
- Collaborate with the team to ensure a seamless weekend operational workflow.
- Conduct basic security checks and ensure compliance with company protocols.
Qualifications
- High School Diploma or GED required; Associate's degree in IT or related field is a plus.
- Basic knowledge of Windows and macOS operating systems.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Ability to lift up to 25 lbs for equipment setup.
- Proven reliability and a positive attitude towards customer service.