Job Description
Are you a dedicated IT professional seeking a flexible schedule with high-impact work? Apex Innovations is currently hiring a Weekend IT Support Specialist for our San Jose, CA location. In this pivotal role, you will ensure business continuity by maintaining our IT infrastructure and providing critical technical assistance during off-peak hours.
We are looking for a self-motivated individual who thrives in a fast-paced environment and possesses a strong command of technical troubleshooting. Join a team that values work-life balance and offers competitive compensation for weekend availability.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues to internal users.
- Resolve help desk tickets efficiently, ensuring minimal downtime for critical systems.
- Perform routine system maintenance, software updates, and security patches on weekends.
- Assist in the deployment, configuration, and troubleshooting of new workstations and peripherals.
- Conduct user training sessions regarding cybersecurity best practices and software usage.
- Monitor system logs and performance metrics to proactively identify and resolve potential issues.
- Collaborate with the on-site team to document recurring technical issues and solutions.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field preferred.
- 1-3 years of hands-on experience in IT support or a similar technical role.
- Strong knowledge of Microsoft Windows and Linux operating systems.
- Familiarity with Active Directory, networking concepts, and remote connectivity tools.
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Must be available to work weekends (Saturday and Sunday) on a recurring basis.