Job Description
We are seeking a dedicated Weekend Part-Time IT Support Specialist to join our dynamic team in Columbus, Ohio. This is an excellent opportunity for individuals looking for flexible weekend shifts without sacrificing their career growth. If you thrive in a fast-paced environment and love solving technical puzzles, we want to hear from you.
At TechFlow, we believe in empowering our employees with a work-life balance that fits their lifestyle. Our weekend team plays a crucial role in maintaining our 99.9% uptime and ensuring our clients have seamless access to their systems.
Why Join Us?
- Flexible weekend schedule (Saturday & Sunday).
- Competitive hourly rate and performance bonuses.
- Opportunity for remote work options on weekdays.
- Professional development and certification support.
- Great team culture in the heart of Columbus.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal staff and clients via phone and email.
- Diagnose and troubleshoot hardware and software issues on weekends.
- Perform routine server maintenance and system updates.
- Manage inventory for weekend service vehicles and equipment.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with the on-site team to ensure a smooth handover of responsibilities.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 1 year of experience in technical support or help desk.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday & Sunday) and some holidays.
- Flexibility to work occasional overtime during peak periods.