Job Description
Are you looking for a role that fits your lifestyle? TechFlow Solutions is seeking a dedicated Weekend Operations Specialist to ensure our critical systems run smoothly from Friday evening through Sunday. Join a high-performance team in the heart of Washington, DC, where your weekends count.
In this pivotal part-time role, you will bridge the gap between our support teams and our business operations during non-standard hours. You will be the first line of defense for technical issues, ensuring our clients have uninterrupted service while they relax on their days off.
Responsibilities
- Monitor system performance, uptime metrics, and security alerts during weekend shifts.
- Resolve escalated technical tickets and customer inquiries with a focus on high-quality service.
- Conduct quality assurance testing on new software releases and patches.
- Document technical issues and resolutions in our ticketing system (Jira/ServiceNow).
- Collaborate with the full-time support team to triage urgent issues before they escalate.
- Maintain inventory of hardware assets and perform basic troubleshooting on workstations.
Qualifications
- High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Previous experience in IT support, helpdesk, or customer service (1+ years preferred).
- Strong understanding of computer hardware, operating systems, and software applications.
- Excellent written and verbal communication skills.
- Must be available to work a rotating weekend schedule (e.g., Fri-Sun or Sat-Sun).
- Ability to work independently with minimal supervision.