Job Description
Weekend Operations Specialist - Denver, CO
Are you looking for a rewarding weekend role that offers stability and growth? Apex Tech Solutions is seeking a dedicated and proactive Weekend Operations Specialist to join our dynamic team in Denver, Colorado. In this pivotal role, you will oversee critical operations during our peak weekend hours, ensuring seamless service delivery and team cohesion.
At Apex Tech, we value work-life balance. This position allows you to enjoy your weekdays while contributing to a thriving company culture. You will be the face of our brand on the weekends, leading a team of professionals to deliver excellence in customer service and technical support.
Why Join Us?
- Competitive Pay: $18 - $25 per hour depending on experience.
- Flexible Schedule: Work exclusively on Saturdays and Sundays.
- Growth Opportunities: Clear pathways for advancement into full-time management roles.
- Modern Environment: Join a forward-thinking tech company based in the heart of Denver.
Responsibilities
Key Responsibilities
- Oversee all daily operations and workflow processes during weekend shifts to ensure 100% uptime and efficiency.
- Lead, mentor, and motivate a diverse team of support specialists, conducting morning briefings and end-of-shift debriefs.
- Monitor ticket queues and resolve complex escalations that require senior-level intervention.
- Ensure strict adherence to company policies, safety protocols, and quality assurance standards.
- Collaborate with the weekday management team to report on weekend performance metrics and trends.
- Conduct training sessions for new hires during their weekend shadow shifts.
- Handle customer feedback and complaints with empathy and professionalism to maintain high CSAT scores.
Qualifications
Qualifications
- High school diploma or GED required; Associate’s degree in Business or Technology preferred.
- Minimum of 2-3 years of experience in operations, customer service, or IT support roles.
- Proven track record of leading teams or working effectively in a fast-paced, high-volume environment.
- Must be available to work exclusively on weekends (Saturday and Sunday) with no exceptions.
- Strong proficiency in Microsoft Office Suite and ticketing systems (e.g., Zendesk, Jira).
- Excellent verbal and written communication skills, with the ability to de-escalate tense situations.