Job Description
Are you looking for Weekend Shift Jobs in Chicago, IL? Apex Solutions Group is currently seeking a highly motivated Technical Support Specialist to join our elite team. We are revolutionizing the tech support landscape by offering flexible scheduling options, including premium pay for weekend and night shifts.
In this role, you will be the frontline hero for our clients, ensuring seamless technical operations and top-tier customer satisfaction. If you thrive in a dynamic environment and want to make a real impact with a flexible schedule, we want to hear from you.
Why Join Us?
- Flexible Schedule: Choose from various weekend and night shift blocks to fit your lifestyle.
- Competitive Pay: Earn up to $35/hour with shift differentials for night work.
- Growth Opportunities: Clear pathways to Senior Support and IT Management roles.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues via phone, chat, and remote desktop.
- Manage a high volume of incoming tickets efficiently, prioritizing based on severity and SLA requirements.
- Document all customer interactions and technical resolutions in the CRM system accurately.
- Collaborate with cross-functional teams to escalate complex issues and implement preventative solutions.
- Maintain up-to-date knowledge of company products and emerging technologies to assist clients effectively.
- Conduct periodic training sessions for junior staff on complex troubleshooting techniques.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field is a plus.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Must be legally authorized to work in the United States.
- Availability to work weekends and night shifts as required by business needs.
- Strong analytical problem-solving skills with a patient and customer-centric approach.
- Proficiency with Microsoft Office Suite and remote support tools.