Job Description
Are you a night owl looking for a rewarding career with flexible hours? Nexus Digital Solutions is seeking a dedicated Technical Support Specialist to join our elite team in Seattle, WA. We are looking for individuals who thrive in a high-paced environment and want to make a tangible impact while enjoying the freedom of weekend shifts.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive benefits package for part-time staff.
- Work-life balance with no weekend burnout.
- State-of-the-art remote and hybrid work tools.
We are a rapidly growing tech firm focused on cloud infrastructure and enterprise software. Our night shift team ensures our clients' systems remain operational 24/7, providing a critical safety net for our business operations.
Responsibilities
- Provide advanced technical troubleshooting and customer support during evening and weekend hours.
- Monitor system health alerts and respond to critical incidents immediately.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Document all support interactions and resolutions in the CRM system.
- Escalate complex technical tickets to senior engineering teams when necessary.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or related field is a plus.
- 1+ years of experience in technical support, help desk, or IT operations.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent written and verbal communication skills.
- Ability to work 3 nights a week (Friday, Saturday, Sunday) from 8:00 PM to 6:00 AM.
- Proven ability to work independently with minimal supervision.