Job Description
We are seeking a detail-oriented Weekend IT Support Technician to join our growing team in San Jose, CA. This is an immediate start opportunity for a self-motivated professional who excels in a fast-paced environment. You will be responsible for maintaining our internal IT infrastructure, resolving technical issues, and ensuring business continuity during non-business hours.
At Quantum Systems Inc., we pride ourselves on delivering top-tier technical support to our employees and clients. We offer a competitive hourly rate, flexible weekend scheduling, and a collaborative work culture.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Monitor server health and perform routine maintenance checks on weekends.
- Assist in the deployment, configuration, and management of workstations and peripherals.
- Respond to helpdesk tickets and resolve issues within established Service Level Agreements (SLAs).
- Ensure data backup integrity and perform system updates during low-traffic periods.
- Collaborate with the full-time team to address complex technical escalations.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- Valid CompTIA A+ or similar technical certification is a plus.
- Proven experience in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Windows and macOS operating systems.
- Excellent problem-solving skills and the ability to communicate technical concepts clearly.
- Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Ability to lift and carry computer equipment up to 40 lbs when necessary.