Job Description
Are you a tech-savvy problem solver looking for a role that offers the perfect work-life balance? Apex Digital Solutions is seeking a dedicated Weekend IT Support Specialist to join our elite support team. We pride ourselves on delivering top-tier technical assistance with a focus on flexibility and employee well-being.
In this role, you will serve as the primary technical resource for our clients during critical weekend hours, ensuring zero downtime and maximum user satisfaction. If you are passionate about technology and value your personal time, this is the opportunity for you.
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues for a diverse client base.
- Manage and document all support tickets and incidents within our ticketing system (ServiceNow/Jira).
- Perform routine system maintenance, patch management, and security updates on weekends.
- Collaborate with the on-site team during Monday morning handovers to ensure seamless transitions.
- Respond to critical alerts and escalations with a focus on rapid resolution and communication.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent professional experience.
- CompTIA A+ certification preferred; Network+ or Security+ a plus.
- Proven experience in IT support, help desk, or customer service roles.
- Strong knowledge of Windows 10/11 and Microsoft Office 365 suite.
- Excellent verbal and written communication skills with a customer-centric approach.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.