Job Description
Are you a tech-savvy problem solver looking for a schedule that fits your life? We are seeking a Weekend IT Support Specialist to join our dynamic team in Tucson, Arizona. In this role, you will ensure our systems run smoothly during peak times, providing top-tier technical support to our clients and internal teams. Enjoy the flexibility of weekend shifts while maintaining a competitive full-time income.
As a key member of our technical team, you will be the first line of defense for critical system issues, ensuring business continuity while our team enjoys their downtime. We offer a comprehensive benefits package, including health insurance, paid time off, and a clear path for career advancement.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware and software issues.
- Monitor system performance and perform scheduled maintenance during off-hours.
- Resolve complex tickets and escalate issues when necessary.
- Document technical procedures and update knowledge bases.
- Collaborate with the on-site team during the Monday morning handover.
Qualifications
- Associate’s degree in IT or equivalent work experience.
- CompTIA A+ certification preferred.
- Proven experience in helpdesk or IT support roles.
- Strong understanding of Windows, Active Directory, and networking fundamentals.
- Must be available to work every Saturday and Sunday.