Job Description
Are you a tech-savvy problem solver looking for a role that perfectly fits your lifestyle? We are seeking a dedicated Weekend IT Support Specialist to join our dynamic team in San Diego. Enjoy the best of both worlds: competitive pay and the freedom to enjoy your weekends fully.
As a Weekend Support Specialist, you will play a critical role in ensuring our clients' systems remain secure and operational during off-hours. This is a unique opportunity to work with cutting-edge technology in a high-impact environment while maintaining a healthy work-life balance.
Responsibilities
- Provide Tier 1 & 2 Support: Resolve technical issues for internal employees and clients via phone, email, and remote access tools.
- System Maintenance: Perform routine updates, patches, and server monitoring during weekend hours to minimize downtime.
- Ticket Management: Log and track all support requests accurately in our ticketing system (Jira/Zendesk).
- Hardware & Network Troubleshooting: Diagnose and repair connectivity issues, printer malfunctions, and hardware failures.
- Security Protocols: Enforce security best practices and respond to potential threats immediately.
Qualifications
- Experience: 2+ years of experience in IT support, help desk, or system administration.
- Availability: Must be available to work weekends (Saturday & Sunday) on a rotating schedule.
- Technical Skills: Proficiency in Windows and macOS environments, Active Directory, and basic networking concepts.
- Communication: Excellent verbal and written communication skills to explain technical concepts to non-technical users.
- Flexibility: Ability to work independently with minimal supervision.