Job Description
We are seeking a highly motivated Weekend IT Support Specialist to join our dynamic team in San Antonio, TX. This is an exclusive weekend role for a dedicated professional who wants to maintain a healthy work-life balance while delivering top-tier technical support. You will be the first line of defense for our clients, ensuring critical systems remain operational and issues are resolved efficiently during off-peak hours.
Why You’ll Love This Role:
- Flexible Schedule: Enjoy your weekdays free with guaranteed hours on Saturdays and Sundays.
- Competitive Compensation: Earn a premium hourly rate for weekend availability.
- Modern Tools: Work with the latest enterprise software and hardware.
Join us and be part of a team that values technical excellence and employee well-being.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone and remote desktop tools.
- Perform routine server maintenance, patch management, and system backups to ensure 99.9% uptime.
- Monitor system alerts and troubleshoot critical infrastructure issues during the weekend shift.
- Assist in the deployment and configuration of new workstations, printers, and peripherals.
- Document all technical incidents, resolutions, and change requests in the ITSM knowledge base.
- Collaborate with the full-time support team to resolve escalated tickets and ensure continuity of service.
Qualifications
- High school diploma or GED; Associate’s degree in Computer Science or IT preferred.
- 3+ years of experience in IT support, help desk, or system administration.
- Valid CompTIA A+ or Network+ certification is highly preferred.
- Mandatory Requirement: Must be available to work exclusively on Saturdays and Sundays.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- San Antonio, TX residency required.