Job Description
Are you a tech-savvy problem solver looking for a flexible career in New York City? Apex Tech Solutions is seeking a dedicated Weekend IT Support Specialist to join our elite technical team. We pride ourselves on delivering top-tier technical assistance to our clients, and we need a reliable expert to handle our critical weekend operations.
As a Weekend IT Support Specialist, you will be the first point of contact for our internal and external clients. You will work in a dynamic, fast-paced environment where your expertise in troubleshooting hardware, software, and network issues will directly impact business continuity. This is an excellent opportunity for a self-motivated professional to earn a competitive salary while enjoying the benefits of a structured weekend schedule.
Why Join Us?
- Competitive hourly rate with overtime eligibility.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
- Modern office environment in the heart of Manhattan.
Responsibilities
- Troubleshoot Hardware & Software: Resolve desktop support issues, including OS crashes, printer malfunctions, and peripheral configuration, ensuring minimal downtime for our staff.
- Ticket Management: Monitor and prioritize the support ticket queue (Zendesk/Jira), providing timely resolutions and escalating complex issues to the Senior Team Lead.
- On-Site Support: Provide direct technical assistance to employees in the New York office, maintaining a high standard of customer service and technical proficiency.
- System Maintenance: Perform routine security updates, software installations, and hardware maintenance checks on weekends to ensure systems remain secure and operational.
- Documentation: Maintain accurate records of technical issues, solutions, and resolutions in our knowledge base to improve future support processes.
- Network Assistance: Assist with basic network connectivity troubleshooting and VPN access issues for remote workers during the shift.
Qualifications
- Education: Associate’s degree in Information Technology, Computer Science, or a related field is preferred.
- Experience: Minimum of 1-2 years of professional experience in IT support, Helpdesk, or Technical Support.
- Availability: Must be available to work every Saturday and Sunday (or specific weekend blocks) on a full-time basis.
- Technical Skills: Proficient in Windows 10/11 and Microsoft Office Suite. Experience with macOS or Linux is a plus.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Certifications: CompTIA A+ or Network+ certification is highly desirable but not mandatory.
- Problem Solving: Strong analytical thinking and the ability to work independently with minimal supervision.