Job Description
We are seeking a dedicated Weekend IT Support Specialist to join our elite New York team. This is a unique opportunity to join a high-growth company with an immediate start date. If you are a tech-savvy professional looking for a stable role with a fantastic work-life balance, we want to hear from you.
As part of our critical infrastructure team, you will ensure seamless operations during our weekend shifts, handling Tier 2 support, system maintenance, and security protocols.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Monitor server status and system performance to ensure 99.9% uptime.
- Manage and update IT asset inventory and hardware configurations.
- Assist users with password resets, account access, and software installations.
- Conduct security patching and updates on weekends.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the weekday team to ensure continuity of service.
Qualifications
- Associate degree in Computer Science, IT, or equivalent experience.
- Valid CompTIA A+ or Network+ certification preferred.
- Minimum of 2 years of IT support experience in a fast-paced environment.
- Strong knowledge of Windows Server, Active Directory, and Office 365.
- Excellent problem-solving skills and ability to work independently.
- Must be available to work every Saturday and Sunday (8:00 AM - 5:00 PM).