Job Description
We are seeking a highly motivated and technically proficient Weekend IT Support Specialist to join our dynamic team in Mesa, AZ. If you are looking for a stable role with an immediate start date and enjoy solving technical puzzles, we want to hear from you. In this position, you will be responsible for providing top-tier technical support to our enterprise clients during non-standard hours, ensuring business continuity and system integrity.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware and software issues.
- Log and track all support tickets using the ticketing system (Zendesk/Jira).
- Perform routine maintenance, security updates, and patch management on weekends.
- Assist in the deployment of new hardware, peripherals, and mobile devices.
- Communicate effectively with end-users to resolve technical roadblocks and document solutions.
- Maintain a clean and organized workstation environment.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field is preferred.
- CompTIA A+ certification is a significant plus.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Basic understanding of network troubleshooting and hardware architecture.
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Flexibility to work rotating weekends (e.g., Saturday and Sunday) with shift start times between 7:00 AM and 10:00 AM.