Job Description
We are looking for a reliable and skilled Weekend IT Support Specialist to join our team in Denver, CO. This is an immediate start position for a self-motivated professional who wants a flexible schedule without sacrificing career growth. If you have a passion for technology and excellent problem-solving skills, we want to hear from you.
In this role, you will be the first line of defense for our technical infrastructure during off-peak hours, ensuring our systems run smoothly and our users remain productive.
Responsibilities
- Provide tier 2 technical support for hardware and software issues via phone and email.
- Perform routine system maintenance, patches, and security updates on weekends.
- Monitor server health and troubleshoot network connectivity problems.
- Assist end-users with account management, password resets, and printer configuration.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with the on-call team during emergencies to ensure business continuity.
Qualifications
- Current CompTIA A+ certification or equivalent technical experience.
- Proven experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Experience with remote access tools (VPN, RDP, TeamViewer).
- Ability to work independently and prioritize multiple tickets efficiently.
- Excellent communication skills and a customer-centric attitude.