Job Description
Join Our Weekend Team Today!
Apex Tech Solutions is looking for a highly motivated IT Support Specialist to join our Mesa, AZ team. If you thrive in a fast-paced environment and enjoy solving technical puzzles, we want to hear from you. This is a fantastic opportunity for a tech professional seeking immediate start dates and weekend flexibility.
As a Weekend IT Support Specialist, you will be the first line of defense for our clients' technology needs. We value proactive problem-solving and exceptional customer service.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues during weekend hours.
- Troubleshoot and resolve end-user inquiries via phone, email, and remote desktop tools.
- Manage and maintain a ticketing system, ensuring timely resolution of all IT support requests.
- Assist in the deployment, configuration, and maintenance of workstations, printers, and peripherals.
- Monitor system performance and alert management to potential issues before they impact business operations.
- Collaborate with the onsite team to ensure seamless continuity of IT services.
Qualifications
- Previous experience in IT support, help desk, or a related technical field is required.
- Familiarity with Windows and macOS operating systems, Active Directory, and common office software.
- Strong troubleshooting skills and the ability to explain complex technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision during weekend shifts.
- CompTIA A+ certification is a plus but not mandatory for immediate consideration.