Job Description
Are you seeking a rewarding role that offers the perfect work-life balance with flexible weekend shifts in Jacksonville, FL? Apex Tech Solutions is looking for a highly skilled and proactive IT Support Specialist to join our dynamic team immediately. We pride ourselves on providing top-tier technical support to our clients and offer a competitive salary along with a supportive work environment.
Why Join Us?
- Immediate Hire: Start your career with us as soon as this week.
- Flexible Schedule: Enjoy the freedom of working weekends while maintaining your weekday commitments.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Modern Tech Stack: Work with the latest tools and technologies in a professional setting.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware and software issues during weekend shifts.
- Manage and resolve incoming help desk tickets with a focus on speed and accuracy.
- Perform routine system maintenance, updates, and security patches on local and networked computers.
- Assist users with password resets, account access, and software installations.
- Document all technical issues and resolutions in the ticketing system for future reference.
- Collaborate with the weekday team to ensure seamless service continuity.
- Conduct basic network diagnostics to identify and resolve connectivity issues.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Minimum of 1-2 years of experience in IT support or help desk roles.
- Strong knowledge of Microsoft Windows, Office Suite, and Active Directory.
- Familiarity with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively during off-hours.
- CompTIA A+ certification is a plus but not required.