Job Description
Join a top-tier team in Columbus, OH! We are seeking a highly skilled Weekend IT Support Specialist for an immediate start. This role is perfect for professionals looking for a structured schedule with the benefit of having your weekdays free. You will play a critical role in maintaining our IT infrastructure and supporting our diverse client base.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health benefits and paid time off.
- State-of-the-art technology and ongoing training.
Responsibilities
- Provide expert technical support and troubleshooting for end-users during weekend shifts.
- Monitor server health, network performance, and system alerts.
- Manage and prioritize incoming help desk tickets with a focus on resolution speed.
- Perform scheduled software updates, patch management, and security backups.
- Assist with hardware repairs, laptop configurations, and printer maintenance.
- Document all technical issues and resolutions in the ticketing system (ServiceNow/Jira).
- Collaborate with the on-site team to ensure seamless handover of critical issues.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science or IT preferred).
- 1-3 years of experience in IT support, help desk, or system administration.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Office 365.
- Familiarity with networking concepts (TCP/IP, DHCP, DNS) and troubleshooting tools.
- Ability to work independently with minimal supervision during weekend hours.
- Excellent problem-solving skills and customer service orientation.
- Flexibility to adapt to changing priorities and urgent technical issues.