Job Description
We are seeking a highly skilled Weekend Technical Support Specialist to join our growing team in Raleigh, North Carolina. This is an immediate hire opportunity for a proactive problem-solver who thrives in a high-performance environment.
As a critical member of our operations team, you will ensure our enterprise infrastructure remains robust and our clients receive world-class support even during off-hours. We offer a competitive compensation package and a schedule that allows you to enjoy your weekdays.
Key Benefits:
- Immediate Start: Begin contributing to our success within days.
- Competitive Pay: $65,000 - $85,000 + comprehensive benefits.
- Weekend Flexibility: Stable income with the freedom to enjoy your weekends.
Responsibilities
- Provide expert-level technical troubleshooting and support for hardware, software, and network issues during weekend shifts.
- Monitor system performance and security alerts to ensure 24/7 operational integrity.
- Manage and prioritize a high volume of helpdesk tickets with a focus on rapid resolution and customer satisfaction.
- Collaborate with the on-call engineering team to escalate complex issues and ensure continuity of service.
- Maintain accurate, detailed documentation of all technical interventions, resolutions, and incident reports.
- Perform routine hardware maintenance, software updates, and patch management on servers and end-user devices.
Qualifications
- 2+ years of proven experience in IT support, Help Desk, or a related technical field.
- Proficiency in Windows 10/11 and Microsoft Office Suite (Excel, Outlook, Teams).
- Strong understanding of TCP/IP networking, DNS, and basic troubleshooting methodologies.
- Excellent written and verbal communication skills; able to explain complex technical concepts to non-technical users.
- Ability to work independently, manage time effectively, and adhere to strict deadlines.
- Relevant certifications (CompTIA A+, Network+) are a significant plus.