Job Description
Are you a tech-savvy problem solver looking for a role that offers the perfect work-life balance? Apex Tech Solutions is seeking a dedicated Weekend IT Support Specialist to join our high-performing team in San Jose, California. This is a full-time position designed for professionals who want to excel in a technical role without sacrificing their weekdays.
As a Weekend IT Specialist, you will play a crucial role in maintaining our operational uptime and ensuring our internal systems run smoothly during critical periods. We offer a competitive salary, comprehensive benefits, and a supportive culture that values your time and expertise.
Responsibilities
- Provide tier-1 and tier-2 technical support to employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including printer configurations, OS updates, and network connectivity problems.
- Perform regular system maintenance, security patches, and backups on weekends.
- Assist with new equipment setup and user onboarding sessions.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the engineering team to identify trends and improve IT processes.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- CompTIA A+ certification is highly preferred.
- Strong knowledge of Windows and macOS operating systems.
- Excellent troubleshooting skills and a customer-centric approach.
- Must be available to work weekends (Saturday and Sunday) on a rotating or fixed schedule.
- Strong communication skills and ability to explain technical concepts to non-technical users.