Job Description
Are you looking for a rewarding full-time position that allows you to enjoy your weekends? Apex Digital Systems is seeking a dedicated Weekend IT Support Specialist to join our growing team in Chicago. We offer a competitive salary, comprehensive benefits package, and a supportive work environment.
As a Weekend Shift Lead, you will be the first point of contact for technical support during our high-availability window. You will play a crucial role in maintaining our network infrastructure and ensuring our clients experience zero downtime.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues during weekend shifts.
- Perform routine server maintenance, patch management, and security updates.
- Monitor system performance and troubleshoot critical incidents to ensure business continuity.
- Conduct on-site visits for hardware installation and configuration.
- Document all incidents, resolutions, and maintenance logs in our ticketing system.
- Collaborate with the weekday team to escalate complex issues and ensure seamless handover.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- CompTIA A+ or Network+ certification is highly preferred.
- Minimum of 2-3 years of experience in IT support or system administration.
- Must be available to work 40 hours a week, primarily on weekends (Saturday and Sunday).
- Strong problem-solving skills and the ability to work independently.
- Excellent communication skills with a focus on customer service.