Job Description
Are you a tech enthusiast looking for stability without the Monday-Friday grind?
Apex Digital Solutions is hiring a Weekend Technical Support Specialist to join our growing team in Columbus, Ohio. We value our employees' work-life balance, which is why we offer a dedicated weekend schedule with competitive benefits and no weekend overtime.
In this role, you will serve as the primary point of contact for our clients, ensuring their technology infrastructure runs smoothly during critical business hours. If you are detail-oriented and love solving complex IT problems, we want to meet you.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues related to desktops, laptops, printers, and network connectivity.
- User Support: Provide exceptional technical support and guidance to internal staff and external clients via phone and ticketing systems.
- System Maintenance: Perform routine updates, patch management, and security scans on weekend shifts.
- Network Monitoring: Monitor server status and network traffic to ensure minimal downtime and optimal performance.
- Asset Management: Assist in the inventory tracking and deployment of new hardware and software.
Qualifications
- Experience: Minimum 1-2 years of experience in IT support, helpdesk, or a related technical field.
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent experience.
- Technical Skills: Proficiency in Windows and Linux operating systems, Active Directory, and Microsoft Office Suite.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Proven ability to troubleshoot complex issues under pressure and find effective solutions.