Job Description
Are you looking for a job that fits your lifestyle? Apex Digital Solutions is seeking a dedicated Weekend Shift IT Specialist to join our high-performing team in Arlington, Virginia. We offer competitive pay, flexible hours, and a supportive environment where you can grow your career without sacrificing your weekends.
As a Weekend Shift Associate, you will be the first line of defense for our client's technical infrastructure. This role is perfect for tech-savvy professionals who thrive in a fast-paced environment and want to enjoy their weekdays free.
Why Choose Us?
- Flexible Schedule: Enjoy your weekdays free with our 4x10 weekend rotation.
- Competitive Pay: Earn up to $26/hr with performance bonuses.
- Career Growth: Clear pathways to full-time and management roles.
- Modern Tech Stack: Work with cutting-edge tools and cloud infrastructure.
Responsibilities
- Provide tier-1 and tier-2 technical support to end-users via phone, email, and remote desktop.
- Monitor system performance and troubleshoot hardware and software issues during off-peak hours.
- Manage and resolve incoming help desk tickets with a focus on speed and accuracy.
- Perform routine system backups, updates, and security patching.
- Collaborate with the on-site team to ensure seamless handovers of critical issues.
- Maintain accurate documentation of all support interactions and resolutions.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Reliable transportation (remote work is not available for this specific shift).