Job Description
Are you a tech-savvy professional looking for a flexible schedule that fits your lifestyle? Apex Systems is currently hiring a Weekend IT Support Specialist to join our dynamic team in Virginia Beach, VA.
We are looking for a proactive problem-solver who thrives in a self-managed environment. As a key member of our support team, you will ensure our clients' infrastructure remains stable and secure during off-hours, providing essential technical assistance and maintenance.
Why Join Apex Systems?
- Competitive hourly rate with premium weekend shift differentials.
- Comprehensive benefits package for full-time employees.
- Modern work environment with state-of-the-art equipment.
- Opportunities for professional growth and certification reimbursement.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware and software issues during weekend shifts.
- Monitor network security and system alerts to proactively prevent downtime and critical failures.
- Execute routine system updates, patch management, and backup verification to ensure data integrity.
- Escalate complex issues to the on-call engineering team promptly and provide detailed status updates.
- Document all technical incidents, resolutions, and maintenance procedures in the ticketing system.
- Conduct physical server maintenance, hardware inventory checks, and equipment setup in the data center.
- Assist in the configuration and deployment of new workstations for weekend staff.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field preferred.
- 1+ years of experience in IT support, helpdesk operations, or a similar technical role.
- Familiarity with Windows Server, Active Directory, and common office productivity software.
- Strong knowledge of TCP/IP networking, DNS, and basic troubleshooting methodologies.
- Must be available to work Saturdays and Sundays on a rotating schedule with reliability.
- Excellent customer service skills and the ability to communicate technical concepts clearly to non-technical users.
- Ability to work independently with minimal supervision in a fast-paced environment.