Job Description
Are you a tech-savvy professional looking for a flexible schedule? Apex Digital Solutions is seeking a dedicated Weekend IT Support Specialist to join our growing team in San Antonio. We offer a dynamic work environment where your weekend expertise makes a significant impact on our operations.
As a Weekend Support Specialist, you will be the first line of defense for our clients, ensuring seamless IT operations while enjoying the freedom of a flexible schedule. We are looking for individuals who are proactive, detail-oriented, and passionate about technology.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware and software issues for employees and clients with speed and accuracy.
- Ticket Management: Manage and update service tickets in the helpdesk system, ensuring timely resolution and communication.
- Hardware Maintenance: Perform routine maintenance on computers, printers, and peripherals, ensuring all equipment is functioning optimally.
- User Support: Provide exceptional Tier 1 support, guiding users through technical problems and educating them on best practices.
- Network Assistance: Assist in troubleshooting network connectivity issues and local area network (LAN) problems.
- Inventory Control: Assist in tracking IT inventory and managing asset tags during weekend shifts.
Qualifications
- Experience: Minimum of 1-2 years of experience in IT support, help desk, or a related technical field.
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Availability: Must be available to work weekends (Saturdays and Sundays) on a flexible schedule.
- Technical Skills: Proficient in troubleshooting Windows, macOS, and mobile devices.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Ability to think critically and troubleshoot issues independently.