Job Description
Are you a detail-oriented technical professional looking for a role that offers a different pace? Omaha Tech Solutions is currently hiring a Weekend IT Support Specialist to join our growing team. This is an excellent opportunity for someone who thrives in a quiet environment and wants to make a significant impact on our infrastructure without the weekday commute.
About the Role:
As the Weekend IT Support Specialist, you will be responsible for maintaining system integrity, resolving technical tickets, and ensuring business continuity during off-peak hours. You will work independently and collaboratively with our team to deliver top-tier technical support.
Key Benefits:
- No Weekday Commute: Enjoy your weekends fully while earning a competitive hourly wage.
- Flexible Scheduling: We offer rotating shifts to suit your lifestyle.
- Professional Growth: Exposure to enterprise-level systems and technologies.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network connectivity issues.
- Manage and respond to help desk tickets with a focus on speed and accuracy.
- Perform routine system maintenance, updates, and backups during non-business hours.
- Monitor server health and alert the on-call team to any critical issues.
- Assist in the installation and configuration of new workstations and peripherals.
- Document technical procedures and troubleshooting steps in the knowledge base.
Qualifications
- High school diploma or GED; Associate’s degree in IT or related field preferred.
- Minimum of 2 years of experience in IT support or a help desk environment.
- Strong working knowledge of Microsoft Windows, Linux, and Active Directory.
- Familiarity with remote access tools (VPN, Remote Desktop) and ticketing systems.
- Must be available to work Saturday and Sunday (Rotating shifts).
- Strong problem-solving skills and a customer-focused attitude.