Job Description
We are looking for a highly motivated Weekend IT Support Specialist to join our elite technical team in Chicago, IL. In this role, you will ensure our critical infrastructure remains stable and secure during off-hours. Enjoy the perfect work-life balance with a flexible weekend shift and reliable weekly pay.
As a key member of our support team, you will be the first point of contact for technical escalations and system maintenance. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for advancement. If you thrive in a fast-paced environment and have a passion for solving complex technical problems, we want to hear from you.
Responsibilities
- Monitor server health and network performance during weekend shifts to ensure 99.9% uptime.
- Provide Tier 2 technical support and troubleshooting for hardware and software issues.
- Perform scheduled maintenance, patch management, and security updates.
- Respond to emergency tickets and resolve critical incidents within SLA guidelines.
- Collaborate with the on-site team during shift handovers to ensure seamless operations.
- Document technical procedures and maintain accurate knowledge base articles.
- Conduct regular security audits to protect sensitive data.
Qualifications
- Associate’s degree in Computer Science, IT, or related field (or equivalent work experience).
- 1-3 years of experience in IT support, help desk, or systems administration.
- Strong knowledge of Windows Server and Linux operating systems.
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and troubleshooting tools.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently with minimal supervision during weekend shifts.
- Valid driver's license and willingness to travel for on-site maintenance.