Job Description
We are seeking a highly skilled and dedicated Weekend IT Support Specialist to join our rapidly growing team in New York City. This is a fantastic opportunity for individuals seeking immediate start availability, working Saturdays and Sundays.
In this role, you will be the first line of defense for our clients, ensuring seamless technology operations during critical weekend periods. We offer a competitive hourly rate and a supportive work environment for tech enthusiasts.
Responsibilities
- Provide technical troubleshooting and support for hardware and software issues.
- Manage and resolve incoming support tickets efficiently and accurately.
- Assist remote users with connectivity and application access problems.
- Document technical issues, resolutions, and preventative measures in the knowledge base.
- Collaborate with the main support team to escalate complex issues.
Qualifications
- Previous experience in a technical support or helpdesk role.
- Proficiency with Windows and macOS operating systems.
- Strong understanding of network troubleshooting and connectivity.
- Must be available to work Saturdays and Sundays.
- Excellent communication and customer service skills.