Job Description
Are you ready to kickstart your career with an immediate start? InnoTech Systems is currently seeking a highly motivated Weekend Full-Time Technical Support Specialist to join our growing team in Milwaukee, WI. This is a fantastic opportunity for tech-savvy professionals to work a consistent schedule while enjoying competitive pay and comprehensive benefits.
As part of our support team, you will play a crucial role in maintaining our high standards of customer satisfaction by resolving technical issues efficiently and professionally.
Responsibilities
- Provide first-line technical support via phone, email, and ticketing systems to end-users regarding hardware, software, and network issues.
- Diagnose and troubleshoot complex technical problems to ensure minimal downtime for our clients.
- Perform routine maintenance and updates on workstations and servers during off-peak hours.
- Document all incidents, resolutions, and steps taken in our internal knowledge base.
- Collaborate with the core IT team to identify recurring issues and implement long-term solutions.
- Ensure strict adherence to company security protocols and compliance standards.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in IT support, help desk, or a related technical role.
- Strong understanding of Windows and Linux operating systems.
- Demonstrated ability to communicate technical concepts to non-technical users effectively.
- Must be available to work weekend shifts (e.g., Saturday and Sunday) on a consistent basis.
- Ability to work independently and manage time effectively during shift hours.