Job Description
Are you a problem-solver ready to launch your career immediately? Apex Tech Solutions is looking for a dedicated Weekend Full-Time Technical Support Specialist to join our growing team in Washington, D.C.
We offer a competitive salary, immediate start opportunities, and a collaborative environment where your technical expertise will shine. If you thrive in a fast-paced setting and love helping others succeed, we want to hear from you today.
Why Join Us?
- Immediate Start: Begin contributing to our team as soon as this weekend.
- Competitive Pay: Earn between $55,000 and $65,000 annually.
- Modern Culture: Work with cutting-edge technology in a supportive atmosphere.
Don't wait—apply now to secure your position in this high-demand role.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage and respond to incoming support tickets and inquiries via phone, email, and remote access tools.
- Document all technical issues, resolutions, and customer interactions in our CRM system.
- Collaborate with the QA and development teams to identify and resolve recurring system bugs.
- Conduct training sessions for new software tools and hardware deployments.
- Maintain a high level of customer satisfaction by ensuring rapid and accurate problem resolution.
Qualifications
- High school diploma or equivalent; Associate degree in IT or Computer Science preferred.
- Minimum of 1-2 years of experience in technical support, helpdesk, or a related IT field.
- Strong knowledge of Microsoft Office Suite, Windows operating systems, and troubleshooting protocols.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Must be available to work full-time weekends (Saturday and Sunday) and some holidays.
- Ability to work independently with minimal supervision while adhering to strict deadlines.