Job Description
Are you looking for a stable, rewarding career with the unique flexibility of a Weekend Shift? Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our growing team in Charlotte, NC. We offer a competitive salary, comprehensive benefits, and a supportive environment for those who value work-life balance.
In this role, you will be the technical gatekeeper for our clients, ensuring critical systems run smoothly during the off-hours. This is a fantastic opportunity for tech enthusiasts who prefer a quieter, less chaotic work environment and want to make a significant impact.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free with our full-time weekend shifts.
- Competitive Pay: Earn a salary between $50k and $65k annually.
- Professional Growth: Access to advanced technical training and certification support.
Responsibilities
- Monitor and maintain local area networks (LAN) and wide area networks (WAN) to ensure optimal network performance.
- Troubleshoot and resolve hardware, software, and network issues reported by users during weekend shifts.
- Perform routine server maintenance, patching, and security updates to prevent downtime.
- Provide technical support and training to staff regarding software applications and operating systems.
- Document all incidents, resolutions, and system changes in the helpdesk ticketing system.
- Collaborate with the on-call support team during high-priority incidents to ensure seamless handovers.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 1-3 years of experience in IT support, help desk, or system administration.
- Strong knowledge of Windows and Linux operating systems.
- Proficiency in networking protocols (TCP/IP, DNS, DHCP) and hardware troubleshooting.
- Must be available to work weekends (Saturday and Sunday) as a full-time commitment.
- Excellent communication skills and a customer-first attitude.