Job Description
Are you looking for a rewarding career that fits your lifestyle? Apex Tech Solutions is seeking a highly motivated Weekend Customer Support Specialist to join our expanding team in Austin, Texas. We offer a flexible schedule that allows you to enjoy your weekdays while working on impactful projects.
In this role, you will be the face of our brand, providing exceptional service to our clients while troubleshooting technical inquiries. If you thrive in a fast-paced environment and love solving problems, we want to hear from you.
Responsibilities
- Provide top-tier customer service via phone, email, and live chat during weekend shifts.
- Troubleshoot and resolve technical issues and software errors efficiently.
- Maintain accurate records of customer interactions and technical solutions in our CRM system.
- Collaborate with the support team to ensure seamless weekend coverage and knowledge sharing.
- Escalate complex issues to senior engineers while keeping customers informed.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous experience in customer support or technical helpdesk roles is a plus.
- Strong computer literacy and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during off-peak hours.