Job Description
Are you a dedicated problem solver looking for a role that fits your weekend lifestyle? Apex Tech Solutions is seeking a Weekend Customer Support Specialist to join our growing team in Los Angeles.
We are a dynamic, forward-thinking technology firm committed to excellence. Our weekend support team plays a critical role in ensuring our clients have seamless experiences, even outside of standard business hours.
Why Choose Us?
- Flexible Schedule: Enjoy your weekdays free with our Saturday & Sunday shift model.
- Competitive Pay: Earn between $25.00 and $35.00 per hour depending on experience.
- Growth Opportunities: Clear pathways for career advancement within the tech sector.
Don't just support customers—empower them. Apply today to become part of the Apex family!
Responsibilities
- Provide top-tier technical support and troubleshooting via phone, email, and chat during weekend hours.
- Manage and resolve incoming customer tickets with a focus on speed and accuracy.
- Document all interactions and technical resolutions in our CRM system.
- Collaborate with the weekday support team to ensure continuity of service.
- Identify common technical issues and suggest improvements to internal documentation.
- Maintain a high level of professionalism and empathy in every customer interaction.
Qualifications
- High school diploma or equivalent required; Associate’s degree or Bachelor’s in IT or related field preferred.
- Previous experience in customer support, technical helpdesk, or retail management.
- Strong verbal and written communication skills.
- Basic understanding of operating systems and network troubleshooting.
- Must be available to work Saturdays and Sundays (Rotating shifts).
- Ability to work independently and problem-solve in a fast-paced environment.