Job Description
We are currently seeking a highly motivated Weekend IT Support Specialist to join our growing team in New York. This is an urgent hiring opportunity requiring an immediate start date.
As a critical member of our technical team, you will ensure business continuity by providing top-tier technical support during weekend operations. We offer a competitive salary, a dynamic work environment, and the chance to work with cutting-edge technologies.
Why Join Us?
- Immediate Start: Start making an impact within days.
- Competitive Pay: Earn between $45k and $55k annually.
- Weekend Flexibility: Enjoy your weekdays off with premium weekend hours.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues.
- Diagnose and resolve complex user problems efficiently to minimize downtime.
- Manage and troubleshoot Local Area Networks (LAN) and Wide Area Networks (WAN).
- Install, configure, and maintain workstations, printers, and peripherals.
- Monitor system performance and respond to alerts during off-hours.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- Minimum of 1-2 years of experience in IT support or Help Desk roles.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with Active Directory and basic networking concepts.
- Ability to work independently and handle pressure during peak periods.
- Excellent communication skills and a customer-centric attitude.
- High school diploma or equivalent; IT certification (A+, Network+) is a plus.