Job Description
Are you a strategic problem-solver seeking a dynamic work-life balance? TechFlow Solutions is currently hiring a dedicated Technical Support Specialist for our premium weekend shifts in the heart of Chicago, IL.
In this pivotal role, you will serve as the bridge between our clients and our technical infrastructure, ensuring operational excellence during critical off-hours. We value proactive communication, technical aptitude, and a customer-centric approach.
Responsibilities
- Diagnose and resolve complex hardware and software technical issues for enterprise clients.
- Manage and prioritize a high volume of incoming support tickets and inquiries.
- Provide exceptional, empathetic customer service via phone, email, and remote desktop tools.
- Document all technical interactions, resolutions, and customer feedback accurately in our CRM.
- Collaborate with the QA team to identify and report software bugs.
- Conduct routine system maintenance and security patches during low-traffic periods.
- Train junior staff on weekend protocols and escalation procedures.
Qualifications
- Minimum of 1-2 years of experience in IT support or help desk environments.
- Strong working knowledge of Windows, macOS, and mobile operating systems.
- Proficiency in troubleshooting network connectivity and peripheral devices.
- Excellent verbal and written communication skills with a professional demeanor.
- Ability to work independently and efficiently during weekends.
- High school diploma required; Associate degree or Bachelor’s in Computer Science preferred.