Job Description
Join the leading IT support team in San Francisco! We are looking for a Technical Support Specialist to join our elite weekend squad. If you are looking for an immediate start with a flexible schedule, this is your opportunity.
As a key player in our support network, you will ensure our enterprise clients have seamless technology experiences during critical off-hours. We offer competitive pay, remote work options, and a culture that values technical excellence.
Responsibilities
- Provide Tier 2 technical support for hardware and software issues via phone and remote desktop.
- Manage and resolve IT support tickets within established SLAs.
- Perform system maintenance and updates during low-traffic windows.
- Collaborate with the on-site team to document complex technical issues.
- Maintain a high level of customer satisfaction and technical accuracy.
Qualifications
- Associate degree or certification in IT (CompTIA A+ or Network+ preferred).
- 1-3 years of experience in technical support or help desk environments.
- Availability to work Weekends (Saturday and Sunday).
- Strong problem-solving skills and attention to detail.
- Excellent communication skills with a customer-first mindset.