Job Description
We are looking for a dedicated Tech Support Specialist to join our dynamic team in Atlanta, GA. If you are seeking an Immediate Start opportunity and thrive in a fast-paced environment, we want to hear from you. This role focuses on providing exceptional technical assistance during our high-volume Weekend Shift.
As a key member of our support team, you will serve as the first line of defense for our clients, resolving complex technical issues with speed and empathy. Enjoy the flexibility of weekend work while earning a competitive salary and benefits package.
Why Join Us?
- Immediate Hiring: Start your career or switch roles immediately.
- Weekend Flexibility: Great work-life balance with predictable weekend hours.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Growth Opportunities: Clear paths for advancement within the IT sector.
Responsibilities
- Provide expert technical support and troubleshooting for hardware and software issues via phone, email, and remote desktop.
- Manage and prioritize incoming support tickets to ensure rapid resolution and high customer satisfaction.
- Document all customer interactions and technical solutions in our ticketing system.
- Collaborate with the engineering team to escalate and resolve complex technical bugs or system failures.
- Conduct routine system checks and maintenance to ensure optimal performance during shift hours.
- Train junior staff members on standard operating procedures and best practices.
- Maintain a deep knowledge base of our products and services to answer complex queries independently.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field is a plus.
- Proven experience in technical support, help desk, or customer service roles.
- Strong understanding of computer hardware, operating systems (Windows, macOS), and network basics.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively during the Weekend Shift.
- Customer-focused mindset with a passion for problem-solving.
- Must be eligible to work in the United States.