Job Description
Are you ready to advance your career with an immediate start? Apex Systems is hiring a Technical Support Specialist for a premium Weekend Shift in Atlanta, GA.
We are looking for a dedicated professional to join our elite support team. If you thrive in a fast-paced environment and want a schedule that fits your lifestyle, this is the opportunity for you.
Why Join Us?
- Immediate start available.
- Competitive hourly rate ($22 - $28/hr).
- Weekend-only schedule (Sat & Sun).
- Comprehensive benefits package.
Role Overview:
As a Technical Support Specialist, you will be the first line of defense for our clients, ensuring seamless operations and user satisfaction during critical weekend periods.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone and email.
- Diagnose and resolve hardware and software malfunctions efficiently.
- Manage and track support tickets within the CRM system.
- Install, configure, and troubleshoot desktop applications and operating systems.
- Document solutions and maintain accurate technical logs.
- Collaborate with the engineering team to escalate complex issues.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field.
- 1+ years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and prioritize tasks during high-volume periods.
- Availability to work weekends (Saturday & Sunday) as required.