Job Description
Are you a tech-savvy problem solver looking for a rewarding weekend schedule? Apex Digital Solutions is currently seeking a dedicated Technical Support Specialist to join our elite team in Colorado Springs.
We offer an immediate start and a competitive benefits package for our weekend warriors. If you thrive in a fast-paced environment and love resolving complex IT issues, we want to meet you.
Why Join Us?
- Immediate Start: Don't wait—start making an impact this weekend.
- Weekend-Only Focus: Enjoy your weekdays free with a stable, full-time weekend schedule.
- Competitive Pay: Earn between $28.00 and $42.00 per hour based on experience.
Responsibilities
- Provide high-level technical troubleshooting and support for hardware, software, and network issues.
- Manage and resolve incoming IT tickets via the help desk system with a focus on speed and accuracy.
- Collaborate with the weekday support team to ensure seamless handovers during shift changes.
- Perform regular system maintenance and software updates to ensure optimal performance.
- Document all technical resolutions and maintain a comprehensive knowledge base.
- Conduct remote and on-site training for end-users on best practices and security protocols.
Qualifications
- Minimum of 2 years of experience in a technical support or help desk role.
- Strong understanding of Windows and Linux operating systems.
- Excellent communication skills with the ability to explain complex concepts to non-technical users.
- Ability to work independently and efficiently during weekend hours.
- Valid CompTIA A+ or equivalent certification preferred.
- Must be available for immediate start.