Job Description
We are looking for a dedicated Technical Support Specialist to join our dynamic team in Chicago. This is a fantastic opportunity for candidates seeking an immediate start with flexible scheduling options, specifically designed for weekend and night shifts.
As part of our 24/7 support infrastructure, you will play a critical role in ensuring our enterprise clients receive seamless technical assistance. We offer a premium work environment, competitive compensation, and clear pathways for career advancement.
Why Join Us?
- Immediate Start: Onboarding begins immediately upon offer acceptance.
- Shift Flexibility: Choose between Day, Night, or Weekend shifts.
- Competitive Pay: Earn up to $30/hr with significant shift differentials.
- Modern Tech Stack: Work with the latest tools in Zendesk and ServiceNow.
Responsibilities
- Provide Tier 2 technical support via phone, email, and chat for hardware and software issues.
- Diagnose and resolve complex technical problems within strict SLA guidelines.
- Maintain accurate and detailed documentation of all support tickets in the CRM.
- Collaborate with cross-functional teams to escalate and resolve critical technical issues.
- Conduct quality assurance checks on support interactions to ensure excellence.
- Assist in training junior support staff during off-peak hours.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Minimum 1-2 years of experience in technical support or customer service.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills.
- Ability to work rotating shifts, including nights and weekends.
- Self-motivated with a strong problem-solving mindset.