Job Description
Are you a tech-savvy professional seeking a flexible schedule in the vibrant city of Miami? Apex Systems is looking for a Senior Technical Support Specialist to lead our elite weekend operations. If you thrive in a high-paced environment and want to provide top-tier technical resolution without the stress of a traditional 9-to-5, this is your opportunity.
We offer a competitive benefits package, including flexible hours, paid training, and the chance to work with cutting-edge technology. Join a team that values your work-life balance and offers a career path that fits your lifestyle.
Responsibilities
- System Monitoring: Proactively monitor server health and network performance to ensure 99.9% uptime during weekend shifts.
- Ticket Resolution: Lead the triage and resolution of complex technical support tickets for enterprise clients with a focus on speed and accuracy.
- Incident Management: Execute disaster recovery procedures and manage critical incidents with minimal downtime.
- Documentation: Maintain detailed logs of technical issues, resolutions, and system changes for audit and continuity purposes.
- Client Communication: Provide professional, empathetic, and clear communication to clients regarding technical status updates.
- Team Collaboration: Collaborate with the on-call engineering team during off-hours to ensure seamless handovers.
Qualifications
- Experience: 3+ years of experience in technical support, IT help desk, or systems administration.
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field preferred; equivalent experience accepted.
- Skills: Proficiency in troubleshooting hardware, software, and network connectivity issues.
- Tools: Strong knowledge of remote access tools (TeamViewer, RDP), ticketing systems (Zendesk, ServiceNow), and CRM software.
- Availability: Must be available to work every Saturday and Sunday (or as required by business needs).
- Soft Skills: Exceptional problem-solving abilities and the ability to remain calm under pressure.