Job Description
Are you ready to start immediately?
Apex Solutions Group is currently seeking a highly skilled Senior Technical Support Specialist to join our elite team. We are looking for professionals who thrive in a fast-paced environment and are available for a Full-Time Weekend Shift in Houston, TX.
In this pivotal role, you will be the first line of defense for our enterprise clients, providing top-tier technical solutions and ensuring minimal downtime. If you are looking for a premium role with immediate availability and excellent benefits, this is your chance to advance your career.
Responsibilities
- Provide advanced technical troubleshooting and resolution for hardware, software, and network infrastructure issues.
- Manage and prioritize a high volume of incoming support tickets with a focus on rapid resolution.
- Document detailed technical solutions and maintain an up-to-date knowledge base for the team.
- Collaborate with cross-functional engineering teams to escalate complex bugs and system failures.
- Conduct remote and on-site system audits to ensure compliance and optimal performance.
Qualifications
- Minimum of 2 years of experience in Technical Support, IT Help Desk, or Customer Success roles.
- Strong working knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently during weekend shifts and adapt to changing priorities.
- Associate degree in Computer Science, IT, or related field (or equivalent professional experience).